Do you need help? Please call us at (719) 269-7212.
127 Justice Center Rd., Ste. ECañon City, CO 81212
Hours & Directions
Exchanges and Refunds are welcome at Nelsen’s Fine Jewelry Inc. within thirty (30) days and sales over $500.00 have seven (7) business day return. Consignment and Estate sales have a seven (7) business day return. Refund are subject to a 5% restocking fee. All check refunds will be mailed within two (2) weeks of request or store credit given immediately. All credit card purchases will be put back on the original card. Item returned must be unused, unaltered ( including sizing), and in original condition. Gift cards are not redeemable for cash.
Special Orders are eligible for refund or exchange. All special orders require a 50% non-refundable deposit. Special orders are items ordered at customers request.
Custom designed jewelry involving metals, gems and labor by Nelsen’s Fine Jewelry Inc. (NFJ) for a specific customer is non-refundable and requires a 50% deposit before work begins. Every effort will be made by NFJ Inc. To accurately manufacture the item(s) as ordered. Full payment upon receipt of customer work will denote the client’s complete satisfaction. Minor adjustments will gladly be mad at either a modest fee or no charge depending on the extent of the work involved.
Inspections and cleaning is complementary at Nelsen’s Fine Jewlry Inc. No warranty is given or implied.
Lay-a-ways are available for up to 6 months with a minimum deposit of 20%. There must be monthly activity and the item must be paid in full by the end of the lay-a-way period. Canceled lay-a-ways are subject to a 5% restocking fee. Cancellations after thirty (30) days are refunded in the form of store credit.
Items must be held for 30 days prior to listing acknowledging Colorado Law. At that time NFJ would show item for 90 days totaling 120 days. If item(s) are retrieved prior to that time a 5% restocking fee will apply. After that time no fees will apply and customer may leave item up to 365 days. NFJ will house item(s) in safe when not on display and make every effort to safeguard items(s). Items are insured up to the agreed sales portion to the customer. NFJ is not responsible for items left over 365 days.
Item(s) must be your property and you must have legal rights to sale item(s). We require a drivers license at time of purchase. All sales are final. NO gold can not be given back after sale is complete.
White gold enhancement disclosure. Most items are rhodium finished to enhance color; this is not a permanent treatment. With proof of purchase we will be happy to re-rhodium items at no charge.
Warranty for new purchases at Nelsen’s Fine Jewelry Inc is for stone replacement (up to 1/3ct (0.30ct) diamonds) and repairs for the first year. After first year receive 20% discount on total cost of repairs. (Some restrictions apply.) We recommend insuring your jewelry and suggest Jewelers Mutual.